frequent asked questions

What are your return policies?

We offer 14 days from receving the package, to notify us you want to return for refund or exchange. Please contact us beforehand and we will supply you with the return instructions.

Custom or personalised orders are final sales.

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

To which countries do you ship?

We ship to all countries, all around the world.

What is the shipping cost?

Many items include free shipping – Please view the specific listing item for accurate shipping details and cost. 

We ship to all countries, all around the world.

Do you offer financing?

Yes. Please contact me for a tailored solution specifically for you.

Which payment methods are accepted in the Online Shop?

We accept PayPal, credit card and bank transfer.

How secure is shopping in the Online Shop? Is my data protected?

Yes. All data and information is secured using the latest technology.

What guaranties do I have for the gold / platinum / diamonds and gemstones I order?
We only use the best materials. All our gold jewelry is solid genuine gold – 14k and 18k gold. Platinum is genuine solid 950. Jewelry is hallmarked. Gemstones are of high quality – we choose each gemstone individually.
We can issue a external company gemological-jewelry report for your order. Otherwise diamond rings and all our other jewelry are certified by us – Benati (upon request).
Your covered by your credit card company for “not as advertised product” and paying via PayPal your transactions is completely protected too. We are always here to help if anything comes up.
 
During the inspection period of 14 days you may inspect or independently appraise your jewelry locally. We offer a no questions asked 14 days money refund guarantee (minus shipping). The 14 days are from the day you receive your order.
 
We have been selling jewelry online since 2010, buy with confidence – please view our review page.
How is the jewelry presented?

All jewelry items are elegantly displayed in a very high quality jewelry box – ready to ‘pop the question’, or to give as a surprising gift for any special event.

Do you offer engraving service?

Yes, we offer laser engraving services for items purchased from us. You can even choose the type of font you want to use. For more details please contant us.

Do I need to pay taxes or duties?

Shipping to the US does not require additional taxes or duties. Other countries may require tax/duties – which are the buyers responsibility.

How long does it take to make and deliver after payment?

We usually allow apporx. 14 business days to craft your order and approx. 2-3 business days for express shipping to most major cities world wide.

For more accurate and specific details – please see details in each listing.

Some items are in stock and can ship faster.

If you need you order for a specific date / faster – I am sure we can work it out, please contact us.

How to I find her ring size?

You can measure her finger size by ordering our plastic ring sizer. Or you can measure her finger size by printing our ring sizer guide.

If you have a ring that fits her correct finger you can use this guide to measure it’s size: 

http://www.findmyringsize.com

Here you can find a link to a conversion table of all ring sizes of all country’s:

http://www.en.wikipedia.org/wiki/Ring_size

 

Do you have a show room?

Currently no. As a small ’boutique’ designer-manufacturer we offer our fair and competitive prices for online purchasing.

Privacy policy
I will only use your shipping, billing address and contact information:
– To communicate with you about your order
– To fulfill your order
– For legal reasons (like paying taxes)
– Special offers, sales and discounts
Do you do custom design work?

Yes! We love doing new custom design projects – Share with us your dream ring/design idea – we can make it happen! Contact us now for more information.

Where can I read reviews from clients?

Your welcome to visit our Review Page:

Reviews

Or visit our review pages on our Etsy shops:

https://www.etsy.com/shop/Benati#reviews

https://www.etsy.com/shop/BenatiBridal#reviews

Do you offer a warranty?

We offer a one year warranty on all of our jewelry. If anything comes up – were always here to help you!.

We can’t be responsible for damage done to your jewelry by another jeweler. If you have a jeweler work on the jewelry in any way, example: ring sizing, your warranty is void.

There is no warranty for breakage/damage/loss for diamonds, gemstones or lab created stones. If you want your center stone or jewelry covered against theft, loss, damage, or more – You can insure your jewelry through your home owner’s Insurance.

However if something comes up – please contact us I am sure we can help.

Our warranty applies only to the original buyer, and does not include shipping services.